A familiar Guide
A personal introduction, a named Guide and an agreed backup. Know who to contact, how to reach them and when they are available.
TRUEKNEE / YOUR VOYAGE
The TrueKnee
service promise.
TrueKnee aims to restore your knee's native anatomy through personalized planning, a defined surgical technique, data-informed care, a structured recovery protocol, and personal Guide support.
Our commitment: a clear plan, an understood next step, and personal support through the journey.
Draft service standardReview this proposed experience with your practice. Your named contacts, schedule, availability and service terms are confirmed before support begins. This page is not an enrollment agreement.
Download the one-page promisePDF · concise draft summaryPERSONAL SUPPORT. CLEAR RESPONSIBILITY.
Know the person.
Understand the plan.
A plan for the next step
Education, questionnaires, education checks and Guide conversations belong together. Your plan identifies what is due, what needs discussion and who follows up.
Practical help that follows through
Your Guide helps coordinate records, appointments, travel, equipment and recovery arrangements within your agreed service scope. A request stays open until its outcome is confirmed.
EDUCATION + YOUR FEEDBACK + A CONVERSATION
Support that moves with you.
This is the proposed contact framework. Your actual dates and frequency are agreed with your practice and Guide. If your surgery date or needs change, your plan should change with them.
01Getting startedBefore support begins
- Learn
- Understand TrueKnee, your options and the roles of your surgeon, office and Guide.
- Share & check
- Review information already shared; confirm your goals, communication preferences and any missing details.
- Your Guide
- Introduce your Guide, agree the service scope and contact plan, and confirm the next conversation.
What should be clear: You know your contacts, included services, costs and support dates.
02Preparing for surgeryOnce your care team has set the plan
- Learn
- Follow the preparation education and instructions supplied by your clinical team.
- Share & check
- Complete assigned questionnaires and short education checks. Flag anything that is unclear so it can be discussed.
- Your Guide
- Coordinate records and existing imaging, confirm office receipt and review, and follow up on transport, home support and equipment arrangements.
What should be clear: Your practice has the information it needs, and each outstanding preparation task has an owner.
03Approaching surgeryAt the agreed pre-surgery check-in
- Learn
- Review your practice’s arrival, discharge and contact instructions.
- Share & check
- Confirm your understanding of the practical plan and identify questions still awaiting a clinical answer.
- Your Guide
- Confirm arrangements with you and the office, including your arrival plan and who will help you get home.
What should be clear: You know where to go, what has been confirmed and whom to contact if plans change.
04Settling into recoveryAt the agreed check-in after surgery
- Learn
- Use your clinical team’s recovery instructions and education for this stage.
- Share & check
- Complete assigned recovery questionnaires and education checks. Medical concerns go directly to the care team without waiting for a questionnaire or Guide callback.
- Your Guide
- Check practical arrangements, help coordinate follow-up and therapy appointments, and route unanswered clinical questions to the practice.
What should be clear: You have a clear next appointment, practical support plan and clinical contact route.
05Building confidenceAt your scheduled recovery milestones
- Learn
- See the education relevant to your current phase and the goals agreed with your clinical team.
- Share & check
- Share how you feel and function through assigned questionnaires. Discuss changes with the clinical team; a score alone does not determine your care.
- Your Guide
- Reach out at agreed milestones, follow through on unresolved arrangements and help prepare questions for your next visit.
What should be clear: Your reported progress and open questions inform the next conversation.
06Planning what comes nextBefore the agreed support end date
- Learn
- Review the ongoing follow-up plan provided by your practice.
- Share & check
- Complete any final assigned questionnaire and share feedback about the service.
- Your Guide
- Review outstanding items, confirm who owns continuing follow-up and explain any available continuation options and costs.
What should be clear: You leave with a clear handoff, contact information and no unexplained change in support.
Questionnaires and education checks help identify what needs discussion. They are not clinical tests or medical clearance. Follow your clinical team’s instructions.
The details someone needs to own.
Records and office visits
Carry forward information with your permission, confirm receipt and review, and arrange the office handoff. Participating offices follow the TrueKnee no-clipboard standard.
Equipment and getting home
Help coordinate equipment, delivery, transport or accommodation when included in your plan. Supplier availability and any separate costs must be confirmed.
Therapy and additional support
Help connect you with therapy and other resources recommended by your clinical team. Coordination does not mean those services are included in the Guide fee.
Family or caregiver involvement
With your permission, include your chosen support person in practical planning and agreed communications. Confirm what may be shared and whom we should contact.
A MESSAGE IS THE START OF A HANDOFF
A clear owner. An understood outcome.
- Understand the requestClarify what you need and whether it belongs with your Guide or clinical team.
- Name the next stepIdentify who is responsible and when the next update is expected.
- Confirm what happenedDistinguish a request from a confirmed arrangement. Explain delays and unresolved items.
Clinical concerns go directly to your care team. You do not need to wait for a Guide to reach your practice.
YOUR DECISION, WITH THE DETAILS IN VIEW
Agree the service before it begins.
Use this checklist with your practice and Guide. Each item belongs in your individual service plan; this page does not confirm a fee, duration or response time.
People and access
- Named Guide and backup contact
- Phone and online contact options
- Service hours, time zone and expected response times
- Direct clinical and after-hours contact routes
Dates and conversations
- Support start date and end date
- Scheduled Guide check-ins and how changes are communicated
- Questionnaire and education-check schedule
- Arrangements if surgery is delayed or cancelled
Services and costs
- Included coordination and any exclusions
- Total fee, payment terms and third-party costs
- Cancellation and refund terms
- Any continuation options after support ends
Your choices
- Optional Guide services distinguished from clinical care
- Consent for records and caregiver communication
- Help accessing the program if online tools are difficult
- How to raise a concern or request a different Guide
THE TRUEKNEE APPROACH
Five foundations. One connected experience.
Planning
A plan that starts with you.
Your goals, questions and existing imaging inform a conversation with your surgeon about the options appropriate for your knee.
Surgical Technique
A clear explanation of the approach.
Your surgeon explains how the proposed technique aims to restore native anatomy, its alternatives and its limitations. Treatment decisions remain with you and your surgeon.
Data
Progress that is recorded and discussed.
Your existing questionnaires and reported progress support follow-up conversations. We reuse saved information where possible. Any research participation has its own permission process.
Recovery Protocol
Know what comes next.
Education, preparation steps, questionnaires and follow-up are organized in one timeline, alongside your clinical team's instructions. Your next steps and agreed contacts are made clear.
Guide service
A person to help you follow through.
Your named Guide helps with practical arrangements, access to information and questions for your practice. We identify the next step and who is responsible for follow-up.
A simple handoff for your practice.
Practice introduces. Explain the optional support and connect the patient through the agreed referral process.
Guide coordinates. Explain scope and costs, arrange onboarding and maintain the agreed contact plan.
Clinical team directs care. Set clinical instructions, review planning information and answer medical questions.
Before enrollment opens, the practice and Guide team need agreed contacts, coverage and escalation arrangements. This page describes the service standard; it does not activate a referral or enroll a patient.
Questions worth answering.
Will my Guide contact me, or do I always need to ask?
The proposed standard includes proactive Guide conversations at agreed milestones. Before support begins, confirm your actual check-in schedule and contact options. Online reminders and questionnaires support those conversations; they do not count as a completed personal check-in.
How long does support last?
Your start and end dates must be stated in your service agreement. A fixed duration has not been committed on this page. Changes to the surgery date should prompt a review of the support schedule and any effect on fees or coverage.
What if I choose not to enroll in Guide support?
Guide support is proposed as an optional service. Your practice should explain the standard clinical care and contact routes available to you separately from any paid support. Review that distinction before deciding.
What if my Guide is away or a request is not resolved?
Your agreed backup contact should take over with the relevant context. If a step is delayed, ask for the named owner, the next action and the next update. The service plan must identify how to raise an unresolved concern.
Who answers medical questions?
Your surgeon and clinical team interpret images, give medical advice and make treatment decisions with you. A Guide helps connect you to them. Guide messaging is not an emergency service; use your practice’s urgent contact instructions or emergency services when needed.